Cole's Collision Center of Colonie

Sloppy work, perform loads of unnecessary work, and are SLOW! I took my very minor Tesla repair job to them because they were highly recommended, tesla authorized, and Allstate listed them as a partner shop. They took 5 weeks, replaced many parts that did not need replacing and charged $15,000 for a minor repair job. Adding insult to injury, they damaged my mudflaps, ripped out my Weather stripping, and didn’t glue it back into place, causing a lot of wind noise, cut and incorrectly, reinstalled my wheel wells, scratched my paint in other areas, and charged my insurance company a exorbitant amount. I am attaching a picture of the original damage so you can see for yourself and then photographs of all the damages they did after the repair. Not only did they take five weeks for a job that they promised me would take two weeks, but the blending of the paint on the door is so obvious and looks terrible. I am reporting them to the Better Business Bureau and also my insurance company for fraud. The manager, Jeff, was very confrontational with me over the phone, and made up excuse after excuse blaming me for being unreasonable when I demanded my car back after five weeks. He actually said I should consider myself lucky that it was only taking five weeks instead of six months. Then i he went on to tell me that they are not affiliated with Allstate insurance company even though the only reason I brought my vehicle to them in the first place is because they are listed as a partner shop, and their work would be guaranteed for life of the car. However, they screwed up my vehicle so badly I would never bring anything back to them again. If you ever get a dent in your Tesla, do not bring it to this place. Find any place else that knows how to fix aluminum parts and let them do it. They will do a far better job and not break everything the way these people did.

I broke my car's handle, and I went to other shops and was told it would be more than $100 to get it fixed. I came to Cole’s collision and asked them if they could fix it. I talked to Rick, and he told me I should buy the broken part, and he could do it for free. It saved me so much money and time. If something else happens to my car, I will come back again.

I have not seen such professionalism and kindness from a repair shop, ever! There is not one negative aspect within the work Cole's did and the constant diligent and compassionate interactions they employ. The repairs came out beautiful and they answered any questions or concerns along the way. Every staff member was stellar. I would highly recommend Cole's Collision in Colonie to anyone and everyone in need of repairs after an auto accident.

Ricky and the whole collision crew went above and beyond to help my fiancé and I with an emergent car situation while we were stranded 4 hours from home. Without question his team jumped in to help, assess and take care of our situation and without them we would not have gotten home safely. Thank you to the crew at Cole’s collision! Would recommend this quality service to all! We are so lucky to have come across this place 🙏🏼